At 4dsg, your privacy is not a compliance checkbox — it is a core part of how we operate. This Privacy Policy explains precisely what personal data we collect from Malaysian players, why we collect it, how we use and protect it, and what rights you have over your own information.
Key principles summarised — full details in the sections below.
Your personal information is never sold, rented, or transferred to third-party marketing companies. Full stop.
All data in transit and at rest is protected with industry-standard 256-bit SSL encryption.
You can access, correct, export, or request deletion of your data at any time by contacting our team.
We use cookies to improve your experience. You can manage or disable non-essential cookies via your browser at any time.
Identity documents submitted for KYC verification are stored securely and used solely for compliance purposes.
We will notify you of any material changes to this Privacy Policy via your registered email address where practicable.
Scope: This Privacy Policy applies to all personal data collected by 4dsg through the platform at https://4dsg.cam, including via the website, account registration, transaction processing, customer support interactions, and any other touchpoint between you and the 4dsg service.
4dsg ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy sets out in clear, structured terms how we collect, use, store, share, and safeguard your personal information, in accordance with applicable data protection principles.
Our platform is designed for and primarily serves the Malaysian market — players from Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and across Peninsular Malaysia. We recognise that trust is the foundation of any long-term player relationship, and transparent data practices are a non-negotiable part of earning and maintaining that trust.
By registering an account with 4dsg, or by continuing to use any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to any part of this Policy, you should discontinue use of the platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of the 4dsg platform.
The following terms carry specific meanings throughout this Privacy Policy:
The categories of personal data we collect from players and platform users include, but are not limited to, the following. We collect only what is necessary for the stated purposes and do not retain data beyond the periods outlined in Section 8.
4dsg collects personal data through the following channels and mechanisms:
Data you provide directly when creating an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or opting into a promotional offer. This is the primary source of identity and financial data.
Data collected automatically as you interact with the platform — including IP addresses, device identifiers, browser data, session logs, and clickstream data — via cookies, server logs, and similar tracking technologies described further in Section 10.
When you make a deposit or withdrawal using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or bank transfer via Maybank, CIMB, Public Bank, RHB, or Hong Leong Bank, the relevant payment processor may share transaction confirmation details with 4dsg to enable account crediting and reconciliation.
We may use regulated third-party identity verification services to assist with KYC document authentication, age verification, and fraud screening. These providers process data strictly on our instructions and under binding data processing agreements.
4dsg subscribes to industry fraud intelligence databases to detect and prevent multi-accounting, money laundering, and other prohibited activities. Cross-referencing your data against these databases may occur during account registration or at any point during your account lifecycle.
We process your personal data for the following specific, legitimate, and documented purposes. We do not process personal data for any purpose beyond those listed here without first obtaining your separate consent or identifying an applicable legal basis.
Every processing activity at 4dsg is conducted on one or more of the following legal bases:
Processing your identity data, financial data, and transaction records is necessary to fulfil our contractual obligations to you as a registered player — including account management, game delivery, and payment processing.
KYC verification, AML screening, transaction monitoring, and age verification are required by applicable law and our operational compliance framework. We are legally obligated to conduct these activities and cannot waive them upon request.
Fraud prevention, platform security monitoring, multi-accounting detection, and responsible gambling pattern analysis are conducted on the basis of our legitimate interest in maintaining a safe and fair platform for all players. We have assessed that these interests are not overridden by your data protection rights.
Where we send you direct marketing communications about promotions or new game launches, we do so only with your explicit prior consent, obtained at the point of registration or thereafter through your account notification preferences. You may withdraw this consent at any time by updating your account settings.
We do not sell your data. 4dsg has never sold, rented, or traded personal data to third-party marketers and has no plans to do so. Any sharing of data with third parties is strictly limited to operational necessity and is governed by binding data processing agreements.
Your personal data may be shared with the following categories of third parties under the conditions described:
4dsg retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention guidelines apply:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that renders it irreversible. Where anonymisation is applied, the resulting data may be retained and used for aggregate analytics purposes without restriction.
4dsg implements technical and organisational measures commensurate with the sensitivity of the personal data we hold and the risks posed by our operating environment. Our security framework includes the following key controls:
All data transmitted between your device and the 4dsg platform is encrypted using 256-bit SSL/TLS protocols. Sensitive stored data — including KYC documents, financial records, and account credentials — is encrypted at rest using equivalent standards.
Access to personal data within 4dsg's internal systems is restricted on a strict need-to-know basis, enforced through role-based access controls, multi-factor authentication, and regular access privilege reviews. No employee or contractor can access your full payment details without a documented operational reason.
Our platform undergoes regular security assessments, penetration testing, and vulnerability scanning. Critical patches are applied within defined SLA windows. Our infrastructure monitoring operates 24/7 to detect and respond to anomalous activity.
In the event of a personal data breach that poses a risk to your rights and freedoms, 4dsg will notify affected individuals as promptly as practicable, providing details of the nature of the breach, the data affected, and the steps taken or proposed to address it.
No security system is entirely infallible. While 4dsg takes all reasonable steps to protect your data, we cannot guarantee absolute security against all forms of cyber threat. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
4dsg uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse traffic patterns, and in some cases deliver relevant promotional content. The following categories of cookies are used:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain functional cookies may affect your experience — for example, your language preferences or responsible gambling limit settings may not be retained between sessions. For full cookie management instructions specific to your browser, please refer to your browser provider's help documentation.
As a data subject, you hold the following rights in relation to the personal data 4dsg holds about you. These rights may be subject to limitations where legal retention obligations, fraud investigations, or regulatory requirements take precedence.
| Right | What It Means |
|---|---|
| Right of Access | You may request a copy of all personal data we hold about you. We will respond within 30 days of a verified request. |
| Right to Rectification | You may request correction of any inaccurate or incomplete personal data. For most account details, corrections can be made directly from your account settings. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is limited where we are legally obligated to retain data (e.g., AML records, KYC documents). |
| Right to Restriction | You may request that we restrict processing of your data while a dispute about its accuracy or our lawful basis for processing is resolved. |
| Right to Portability | You may request that certain data you have provided to us be delivered to you in a structured, machine-readable format (e.g., CSV or JSON). |
| Right to Object | You may object to processing conducted on the basis of legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. |
| Withdraw Consent | Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing. Update preferences in your account dashboard or contact support. |
To exercise any of the above rights, submit a written request to our support team via live chat or by email at [email protected]. We will verify your identity before processing any data subject request and will respond within the timeframes specified for each right above.
21+ Only: The 4dsg platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data, we will immediately suspend the account, delete the associated personal data, and return any deposited funds.
4dsg employs age verification procedures at the point of registration, including self-declaration of date of birth and KYC document review. Where a discrepancy in stated age is identified at any point, the account will be suspended and escalated to our compliance team for investigation.
Parents or guardians who believe a minor may have registered on the 4dsg platform should contact our support team immediately at [email protected] with supporting details. We treat all such notifications with highest priority.
4dsg may, in the ordinary course of operating a globally distributed technology platform, transfer personal data to third-party service providers located outside of Malaysia — including cloud infrastructure providers, fraud prevention services, and KYC verification partners operating from data centres in various regions.
Where such transfers occur, 4dsg takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that applied within Malaysia. These safeguards may include:
The 4dsg platform does not contain links to external third-party websites for commercial or promotional purposes. However, some operational functions — such as payment processing via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking partners — involve redirecting you to or interacting with third-party systems.
When you interact with a third-party payment processor or verification service in connection with a 4dsg transaction, that third party's own privacy policy governs how they handle your data during that interaction. 4dsg is not responsible for the data practices of third-party services you are redirected to during the payment process. We encourage you to review the privacy notices of any third-party services you use in connection with 4dsg transactions.
4dsg reserves the right to update or modify this Privacy Policy at any time. Updates will be published at https://4dsg.cam/privacy-policy with a revised "Last Updated" date. For material changes that significantly affect how we process your personal data or your rights as a data subject, we will endeavour to notify active players via their registered email address, where practicable, at least 14 days before the changes take effect.
Your continued use of the 4dsg platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any amendment, you must cease using the platform and contact our support team to initiate account closure.
We recommend reviewing this Privacy Policy periodically — particularly if you are a regular player or have recently changed your payment method or communication preferences.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 4dsg holds about you, please use the following contact channels:
Available 24/7 directly on the 4dsg platform. For urgent data security concerns, such as suspected unauthorised access to your account, live chat is the fastest route to our security team.
For formal data subject access requests, right to erasure requests, or privacy complaints, write to: [email protected] — please use the subject line "Privacy Request" and include your registered email address and a description of your request.
All privacy-related requests and complaints are acknowledged within 5 business days of receipt. Substantive responses to data subject access requests are provided within 30 calendar days. Complex requests requiring additional verification or third-party coordination may take up to 60 days, with notification provided within the initial 30-day window.
This Privacy Policy was last reviewed and updated on 1 January 2026. For related policies, see our Terms & Conditions and Responsible Gambling Policy. All policy documents are published in English and apply to all registered players of the 4dsg platform, regardless of their location.
Six concrete reasons Malaysian players can trust 4dsg with their personal data — backed by real technical and operational standards.
Every piece of data you send to 4dsg — from login credentials to MYR deposit amounts — travels over 256-bit SSL/TLS encrypted channels. The same standard used by major Malaysian banks including Maybank and CIMB for their own online platforms.
We have never sold player data to a third-party marketer, advertiser, or data broker, and our internal policy explicitly prohibits this practice. Your information is not and will never be a revenue stream for 4dsg.
No 4dsg employee has blanket access to player data. Access to sensitive records — including KYC documents and financial history — is restricted by role, requires documented justification, and is logged for audit purposes.
Identity documents — Malaysian MyKad, passports, and proof-of-address submissions — are stored in encrypted, access-controlled repositories. They are used exclusively for age and identity verification and never shared with third-party marketers.
If you choose not to receive promotional communications about bonus offers, new game launches, or VIP events, that preference is honoured immediately and permanently until you choose to update it — no dark-pattern re-enrolment tactics.
This Privacy Policy is formally reviewed at least annually and updated whenever our data practices, applicable regulations, or third-party service relationships change in a material way. The "Last Updated" date at the top of this page reflects the most recent review.
Your data is protected, your withdrawals are fast, and your experience is built for Malaysian players. Explore everything 4dsg has to offer, or learn more through our FAQ.
For players aged 21 and above only. Please gamble responsibly.